Have a Question?

We’re proud to be your trusted provider for hoarding cleanup, post-cleanup care, and handyman services. Here, we have gathered answers to common questions about our comprehensive services, ensuring that you have all the information you need to make informed decisions and embark on your journey toward a clutter-free and well-maintained space. Find solutions to your queries and discover how Freedom Maids can assist you in transforming your living environment.

Frequently Asked Questions

How much will it cost?

The average cost of our projects fall within the range of $3,999.00 – $5,999.00. Complicating factors such as the presence of pest/rodent infestation(s), animal/human waste, or mold spores in one or multiple areas of the home, can cause costs to rise. Some projects can be as little as $800 to $1,200. It all depends on the extent of conditions, size of crew, and number of days required to complete a standard job (see below for what services are included in a typical job).

My parent/friend/sibling/significant other is worried that we are just going to throw all their stuff away. How can I assure them that this is not the case?

While trash/junk removal is PART of what we do, one of our main goals is to preserve any belongings that are important to the person living in the home. If there are multiple examples of the same kind of item, e.g., nine different kinds of the same size of skillet, say, the team leader will initiate a conversation around how this number may be reduced and why it makes sense to do so. By default our teams are trained to spot any items that are valuable, sentimental, or important such as car titles and property deeds, and bring these to the attention of the customer.

What areas do you service?

Our typical service range is the Greater Houston Metro area and Harris County, but we have now completed projects as far away as east to Beaumont, north to Madisonville, and as far west as Weimar and La Grange. Due to demand, we will expand our operations this year to include San Antonio and Austin, with Dallas to follow soon after.

What services are included in a typical hoarding cleanup?

On Day 1, we show up with a trailer, 25+ small moving boxes, and cleaning supplies. A standard job includes the sorting of all belongings into categories, primarily of which are trash/junk, donate, and keep. With the customer as our guide, we identify all trash/junk and place it into a rental dumpster (which many times we arrange), or into bags to be picked up by neighborhood trash service, and in some cases we haul away to a landfill. Any items designated as donate are loaded into a trailer we provide and delivered to a non-profit location of the customer’s choice. Items to be kept are divided by those that are needed on a daily basis from those that can be stored onsite, and organized accordingly. All items are grouped with other like items and stored somewhere on site that makes sense. Once everything is up off the floor and organized, our team performs a deep cleaning and sanitation of entire home. We provide each customer with a copy of our deep cleaning checklist. In some cases, we even completely remove some or all of the carpeting.

How do you gather information needed to provide an estimate? Do you come by the home? Can I send videos or photos? How does it work?

We prefer to visit the home to complete an On-site Assessment for the purposes of creating an estimate. This is the most accurate approach. If that is not possible for any reason, we are happy to view photos and videos, and provide an estimate based on those. Sometimes, there remains a level of uncertainty about exactly how long the work will take, and, in those circumstances we make it clear that there is a possibility that the work could take longer and a separate estimate will be provided for approval to cover the extra time.

What other services do you provide?

If there are repairs necessary to restore the home to a clean, safe and functional level, we will provide estimates and complete those repairs. Along with being Houston’s premier Hoarding Solutions Provider we are also a full-service residential general contractor, with hundreds of successful remodels – small and large – under our belts. Additionally, the owner, Maury Hammond, has earned his CAPS designation from the National Association of Home Builders. CAPS stands for Certified Aging in Place Specialist and means that Freedom Home Services can assess, design, and build solutions for people wanting to live in their homes as long as they can (Aging in Place) to make it easier and safer for those with progressive mobility issues to get around the house. These solutions can include widening doorways and hallways, installing stair lifts, and modifying showers for wheelchair access and so much more.


Other services include:

  • Trash/junk  removal
  • Gutter cleaning
  • Fencing (repairs/installs)
  • Kitchen remodeling
  • Drywall (repairs/installs)
  • Grout cleaning
  • Carpet/tile cleaning
  • Landscaping
  • Patio covers/pergolas
  • Bathroom remodeling
  • Interior/exterior painting
  • Plumbing
  • Window washing
  • Handyman repairs
  • Decking
  • Flooring
  • Windows & Doors
  • Electrical

What if I/We am/are not in the financial position to afford the repairs and just want to sell the property “As-is”?

We have worked with many clients who, for one reason or another, are not interested in paying for a bunch of repairs and just want to get out from under the house. They might be downsizing, moving to assisted living, or moving in with relatives, to name a few. In these cases, we bring in our investors – a qualified, experienced and fair-minded group of real estate professionals – to assess the property and make a reasonable offer to buy the property. They are coming in with cash and are able to close quickly, saving you time, energy, and stress.

Do you offer any kind of financing for either the cleanup, repairs or both?

Yes, we have relationships with many varieties of lenders and are happy to help find the option that best fits your needs.

Do I need to provide the cleaning supplies?

No. Freedom Maids provides ALL cleaning supplies and vacuums. If you have a preferred product you wish to provide please contact our office with you special request and instructions.

What if I want a special cleaner used on a special item?

You can leave the requested product out and we will be happy to use it as requested. Please call our office with your special requests and instruction before the date of your service so we can instruct our cleaning associates properly.

What are Freedom Maids’s working hours?

Service is available Monday thru Saturday, 8:00am to 6:00pm.

Do you do windows?

Yes we do! Please contact us to schedule this special request.

How many people will you send to my home?

One or two people depending on the size or intensity of the job. Larger crews are put together for Deep or Custom Cleans.

What do I do with my indoor pets?

We are comfortable cleaning around your pets. If you happen to have an overly aggressive animal, we simply ask that you make arrangements for the pet while we clean your home.

How do I pay for my service?

Payment is due on the day of your service. We are happy to accept your cash, check or credit card.

How do you get in my home if I am not there?

Security of your home is our highest concern. We prefer that you give us a key, which we label with a non-traceable number to your home. Your key is kept in a key safe at Freedom Maids. It is issued out to your maid on the day of each service.

What if I prefer not to give you a key?

Other arrangements can be made. But if we are unable to enter your home upon arrival “lockout” or late cancellation/rescheduling fees may apply..

What if I am not satisfied with the job provided?

Our goal is for that to never happen. But if it does, please telephone our office within 24 hours of your service and discuss it with us. We will be happy to re-clean any areas to your satisfaction. We stand behind our work 100%.

What if I need to cancel or reschedule an appointment I’ve made?

We ask for 2 business days notice for cancellation or rescheduling any appointment. Late fees apply for lesser notice. Please ask your Customer Care Representative for more information.

Are you Bonded and Insured?

Yes we are. We can provide documentation upon request. A bond is an insurance policy covering theft. The policy is payable upon conviction.

Are there any extra charges I should be aware of?

Yes we are. We can provide documentation upon request. A bond is an insurance policy covering theft. The policy is payable upon conviction.

Do you provide apartment cleaning services as well?

We sure do. We are happy to provide any apartment cleaning services you need. We can also make your apartment ready for you to move out.

Do I need to leave cleaning instructions for my maid?

No, in fact we take care of all that for you! In your initial set-up, we’ll make permanent notes with all important information regarding your home, pets and any special requests you have. Please call our office with any updates so we can provide you with consistent service.Please update our office with any changes in your contact phone numbers, occupants, pets, alarm codes, etc.

Take the First Step Towards Freedom!

Don't let clutter control your life any longer. Contact us today and our friendly team will reach out to schedule an onsite assessment. Together, we'll create a tailored solution to meet your specific needs.

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